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Quality is our passion
Serving the community
since 1901
Telephone Frequently Asked Questions (FAQs)
| No Dial Tone | Most often this is caused by a mis-behaving phone. Try unplugging all of your phones from the electric outlet. Plug one back in. Do you have dial tone? Try another in a different jack. Do you have dial tone at that jack? If the answer is no to both, call and report it. If all of your phones work normally after you have plugged them back in, it was one of the phones. Some cordless/elctronic phones require 'rebooting/unplugging' occationally. That is not uncommon. |
| Power is out No Dial Tone | After a storm or a power outage, we always get a few calls that the customer had no phone service during the power outage. When questioned, we find out that they only have electronic type phones, like cordless phones, that require power to operate. It is a good idea that you have at least 1 traditional/standard lined phone in your home for telephone service without power. A standard corded telephone will continue to operate even without power. |
| I hear static | Call the office and report the problem. |
| I can't call a certain number | Check the number and verify you are dialing it correctly. Is it a long distance number you are trying to dial local? Do you get a recording? Common recordings are the number has been disconnected and no longer in service, the number can't be completed as you have dialed it, and your call is being block because you have caller id suppression on your line. |
| How do I set up my Voice Mail? | See the instructions at Voice Mail Setup or in the front of the Mulberry Telephone phone book. |
| My FAX machine doesn't work | 1 |
| I have a feature on my phone service and it doesn't work. | 1 |
| How can I pay my bill? | 1 |
| Selective Call Acceptance | Selective Call Acceptance allows you to define a list of number that you will accept calls from. Any callers not on your list will hear an announcement and the call will be rejected. You can review and change the list at any time. Refer to instructions in your Mulberry Telephone book. |