My Television says "No Signal"

First make sure your set top box is turned on. If it is and "No Signal" is still displayed then this is probably

because your Television is on the wrong "input." Most TV's these days have a variety of inputs from HDMI 1, HDMI 2, HDMI 3, to AV or Antenna TV. Your set top box will be plugged into one of these inputs on your TV. You should try cycling the inputs until you find the correct one that your set top box is plugged into.

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- If you are unsure how to change inputs on your Television please give us a call at 765.296.9900 or                contact us here to create a trouble ticket.

My Television says "Not Subscribed"

More than likely you are on a channel that is not part of your subscribed television package. If you only want to see subscribed channels you can make this change with your remote.

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1) Press the "Guide" button on your remote control

2) On the left hand side just above the guide you will see it says "ALL"

3) Simply press the "Guide" button until the word "All" changes to "Subscribed"

4) Now hit exit. The next time you press "Guide" it will only display subscribed content that is included in your package.

I can only access a handful of channels

Much like the previous scenario, your Guide is probably set to "Favorites" or "HD." Therefore it will only display what falls under that category. This is an easy fix.

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1) Press the "Guide" button on your remote control

2) On the left hand side just above the guide you will see it says either "Favorites" or "HD"

3) Simply press the "Guide" button until it changes to "Subscribed"

4) Now hit exit. The next time you press "Guide" it will display subscribed content that is included in your package.