Telephone Support & FAQ's
24/7 Technical Support
I have no dial tone.
1) Verify you have no phones off the hook
2) Unplug all of your telephones from the telephone jack and power outlet (If applicable).
3) Plug one telephone back in and see if you have dial tone.
If dial tone is not restored please call us at 765.296.9900 or contact us here to create a trouble ticket
I have a static on my telephone line.
Please call us at 765.296.9900 or contact us here to create a trouble ticket
I am on the "Do Not Call List" yet I still receive telemarketing calls.
The best advice we can provide here is to write down the number calling you, if you have Caller ID and report it to the Attorney General's office. Unfortunately, many robo calls and scammers will use a technique called "Spoofing" to hide the actual number they are calling from. It will make the call appear as though it is local when it is not. Please see our "Tip Card" below for how to deal with unwanted Robo calls and Scammers.
Other Telephone Support Information
Quick Dial Assistance Number Cost
Local Directory Assistance 1411 .50 per number
Human Services 211 see 211 website
Your telephone number 511 free
Telecommunications Relay Service 711 see 711 website
Indiana Underground Service 811 see 811 website
Emergency Response Service 911 free
Lifeline and Linkup Telephone Assistance
Lifeline provides a monthly discount on basic local telephone service for eligible consumers. Contact our Office for more information.
Unwanted Robocalls / Phone Scams
Consumer Tips to Stop Unwanted Robocalls and Avoid Phone Scams
Don't answer calls from unknown numbers. If you answer such a call, hang up immediately.
You may not be able to tell right away if an incoming call is spoofed. Be aware: Caller ID showing a "local" number does not necessarily mean it is a local caller.
If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets
Do not respond to any questions, especially those that can be answer with "Yes."
Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.
Use caution if you are being pressured to information immediately.
If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voicemail if you do not set a password.
Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls.
If you use robocall-blocking technology already, it often helps to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.
To block telemarketing calls, register you number on the Do Not Call List. Legitimate telemarketers consult the list to avoid calling both landline and wireless phone numbers on the list.