VOICE MAIL SETUP

To setup your voice mail you need to setup call forwarding and your voice mail preferences. Call forwarding is set for when there is no answer or when the line is busy. Setting your voice mail preferences sets your voice mail box password, recording/greeting, notification and wake up calls.

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Call Forwarding Setup (2 steps - Call Forward No Answer / Call Forward Busy)

From the phone subscribed to the service:

1. Dial *92 (wait a few seconds for the stutter to quit)

2. Enter # of rings you would like your phone to ring before going to voice mail

    (This is normally 4 or 5, but you can make it as many as you need)

3. Dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.

    (Do not hang up until the line answers, "Please enter your mailbox number." After you hear the recording, go ahead and hang up).

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*EXAMPLE: Dial *92 pause a second, dial 4, then dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.

{*93 Disables the Call Forward No Answer Feature}

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Call Forwarding Busy

From the phone subscribed to the service:

1. Dial *90 (wait a few seconds for the stutter to quit)

2. Dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.

    (Do not hang up until the line answers, "Please enter your mailbox number." After you hear the recording, go ahead and hang up).

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*EXAMPLE: Dial *90 pause a second, then dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.

{*91 Disables the Call Forward No Answer Feature}

 

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ACCESS YOUR VOICE MAIL
From the phone subscribed to the service:
1. Dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.
2. If prompted, enter your password and then #.

From a different phone:
1. Dial the Voicemail # above for your local calling area. Example: Mulberry would dial 765.296.8000.
2. Enter your 10-digit mailbox number.
3. Enter your password and then #.

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RECORD YOUR GREETING
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 1 for greeting options.
4. Press 2 to record your greeting.
5. Record your greeting and then press #.

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CHANGE YOUR PASSWORD
1. Access your voice mailbox
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password, enter it again and then press #.

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RETRIEVE MESSAGES
1. Access your voice mailbox.
2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages
     and x saved messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.

WHEN RETRIEVING MESSAGES, YOU CAN:
Press 1 Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 5 Reply to the message*
Press 6 Forward the message to another mailbox*
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message

* Voice Mail package must be set to allow this capability.

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USING VOICE MAIL TO E-MAIL:
1. Check your Email as you normally would.
2. When you get a voice mail message, you will receive an email from ‘YOUR TELEPHONE’ delivered right to your inbox. The message will have an attachment.
3. Open the attachment and your media player will play the message.
4. If desired, save the attachment on your PC.
5. Follow the links in the message to save or delete the message from the Voice Mail system.

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