24/7 Technical Support
During normal business hours (M-F 8a-5p) you can reach a technician located in Mulberry. Due to the volume of calls you may have to leave a voice message and wait for the next available technician to return your call. If you attempt to reach us after hours please understand that we outsource our technical support to off site support operators. They will attempt to remedy your problems over the telephone. If they fail to do-so a trouble ticket will be created and the next business day a Mulberry Technician will be dispatched to fix your trouble.
Below are some helpful links and information when troubleshooting:
Inbound Mail Server Settings: pop.mintel.net
Outbound Mail Server Settings: smtp.mintel.net
Primary DNS Server: 22.214.171.124 (ns1.mintel.net)
Seconday DNS Server: 126.96.36.199 (ns2.mintel.net)
Alternate Secondary DNS Server: 188.8.131.52 (ns3.mintel.net)
Wireless Router ISP Settings
Once you have configured your wireless router, you should write the
settings down (SSID, encryption type/key, admin password, etc) and save
them. A good solution would be to tape the settings to the underside of
the wireless router.Set to "Dynamic" or "DHCP" (not pppoe or static).
If your are having problems with your PC that is not specifically Internet related, there are several local individuals/companies that can assist you. Although we may refer you to one, we do not endorse one over another.
PC Tool Box:
Free Anti-Virus Downloads:
MINTEL does not endorse or make any claims as to the reliability of any 3rd party products and software mentioned nor do we provide any type of support for them. This information is being provided for you as a convenience. It is your responsibility to be informed about the software you install on your machine.