24/7 Technical Support

During normal business hours (M-F 8a-5p) you can reach a technician located in Mulberry. Due to the volume of calls you may have to leave a voice message and wait for the next available technician to return your call. If you attempt to reach us after hours please understand that we outsource our technical support to off site support operators. They will attempt to remedy your problems over the telephone. If they fail to do-so a trouble ticket will be created and the next business day a Mulberry Technician will be dispatched to fix your trouble.

Internet Support

Below are some helpful links and information when troubleshooting:

Internet Operation and Troubleshooting:  download DSL Handbook

Inbound Mail Server Settings: pop.mintel.net
Outbound Mail Server Settings: smtp.mintel.net

Primary DNS Server: (ns1.mintel.net)
Seconday DNS Server: (ns2.mintel.net)
Alternate Secondary DNS Server: (ns3.mintel.net)

Wireless Router ISP Settings
Once you have configured your wireless router, you should write the

settings down (SSID, encryption type/key, admin password, etc) and save

them. A good solution would be to tape the settings to the underside of

the wireless router.Set to "Dynamic" or "DHCP" (not pppoe or static).

If your are having problems with your PC that is not specifically Internet related, there are several local individuals/companies that can assist you. Although we may refer you to one, we do not endorse one over another.

PC Tool Box:

Free Anti-Virus Downloads:

Avast Anti-Virus

AVG Anti-Virus

MINTEL does not endorse or make any claims as to the reliability of any 3rd party products and software mentioned nor do we provide any type of support for them. This information is being provided for you as a convenience. It is your responsibility to be informed about the software you install on your machine.

Spyware Removal:

Spybot S&D


Mintel Mail Trap (Powered by: Red Condor)
We have put this in place to cut down on the amount of Spam, Junk, & Phishing emails that our customers receive. You can modify some settings and view what is being caught by logging into: redcondor.mintel.net
Other Helpful Links


116 S. Glick St.

Mulberry, IN 46058


T: 765-296-2885 (Office)

T: 765-296-9900 (Tech Support) 

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